French Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer Support Services
Carry out your role from the comfort of your home, anywhere within Greece.Full-TimeEntry
SalaryCompetitive Monthly Salary — structured to reflect your skills, experience, and contribution.
Apply NowOpens the employer's application page
Job Details
- Languages
- French, English
- Required Skills
- Customer serviceCRM
Requirements
- Native or fluent French language proficiency in both spoken and written.
- A good command of English for internal communication and training purposes.
- Strong digital literacy and ability to work with CRM platforms, ticketing systems, and standard office software.
- Self-motivated, reliable, and capable of working independently in a remote setting.
- Previous experience in a customer service, contact centre, or Customer Support Services environment is highly advantageous.
- Ability to listen actively, resolve issues calmly, and build rapport with customers.
Responsibilities
- Deliver high-quality customer support to French-speaking clients via telephone, email, and live chat channels.
- Handle customer enquiries, complaints, and service requests in a professional, timely, and empathetic manner.
- Accurately log all customer interactions and case updates in the company's CRM system.
- Identify, investigate, and escalate complex or unresolved issues to the appropriate internal teams.
- Actively contribute to team performance targets, including customer satisfaction scores and quality assurance benchmarks.
- Collaborate with colleagues and team leaders to share knowledge and refine support processes.
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