Croatian Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer Support
Greece. Athens, Attica, Greece. Croatia. Split, Split-Dalmatia County, Croatia. Zagreb, Grad Zagreb, Croatia. Sofia, Sofia City Province, BulgariaFull-Time
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Croatian
- Required Skills
- Customer serviceCRM
Requirements
- Native or fluent Croatian language proficiency (both spoken and written).
- Strong computer literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office applications.
- Excellent problem-solving skills and a positive attitude.
- Ability to remain calm, focused, and solution-oriented under pressure.
- Genuine passion for delivering outstanding customer experiences.
- Previous experience in a customer service, contact centre, or client-facing role is advantageous.
Responsibilities
- Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels.
- Investigate and resolve customer queries, complaints, and requests in a timely and professional manner.
- Maintain thorough and precise records of all customer interactions within the CRM system.
- Collaborate with technical support and back-office departments to ensure seamless resolution of complex issues.
- Proactively follow up with customers to confirm satisfaction.
- Identify recurring pain points and escalate feedback to team leaders.
- Participate in ongoing training, team meetings, and quality evaluation programmes.
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