Estonian Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer Support Services
Greece. Athens, Attica, Greece. Estonia. Tallinn, Harju County, Estonia. Spain. PortugalFull-TimeEntry
SalaryCompetitive Monthly Salary reflective of your skills and experience.
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Job Details
- Languages
- Estonian, English
- Required Skills
- Problem SolvingCustomer serviceActive listeningCRMCustomer support
Requirements
- Native or fluent Estonian language skills (spoken and written).
- Good command of English for communication with internal teams and management.
- Valid EU passport or EU citizenship status.
- Strong communication, active listening, and problem-solving skills.
- Ability to work independently in a remote setting with excellent time management.
- Proficiency with digital tools, CRM platforms, and standard office software.
- Prior customer service experience is advantageous but not strictly required.
Responsibilities
- Deliver high-quality customer support to Estonian-speaking clients via phone, email, and live chat channels.
- Handle customer enquiries, complaints, and service requests efficiently to ensure positive resolutions.
- Accurately log all interactions and case details within the company's CRM system.
- Identify customer needs proactively and provide relevant information or escalation pathways.
- Collaborate with colleagues and team leaders to maintain high service standards and contribute to process improvements.
- Meet or exceed individual and team performance targets including response times and customer satisfaction scores.
- Stay informed on client products, services, and policies to provide accurate information to customers.
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