Support Engineer
New
Z
ZumaAgentic AI / Rental Market
Zuma's platform is engineered for property management businesses across the US and Canada.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- PythonArtificial IntelligenceJavascriptMongoDBPostgresRESTful APIsSaaSCRM
Requirements
- Basic coding ability (Python or JavaScript) for automation and small improvements
- Familiarity with databases (MongoDB / Postgres)
- Strong understanding of APIs and ability to debug integration issues
- Clear written and verbal communication skills
- Ability to explain technical issues to non-technical audiences
- Attention to detail with a knack for documenting processes clearly and efficiently
- Prior experience supporting SaaS or AI-driven platforms is a plus
Responsibilities
- Maintain and help debug Zuma’s internal admin onboarding tool for new customers
- Configure and manage backend feature flags for customers
- Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
- Keep integration documentation accurate and up-to-date
- Debug existing integration issues when regressions occur
- Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
- Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
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