Technical Success Manager
E
EXADSAdTech
IrelandFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SQLGitHTMLCSSJavascriptJiraRESTful APIsHubSpotGitHub
Requirements
- Degree in Computer Science or equivalent practical experience.
- Strong SQL literacy (queries, relational concepts, joins, filters).
- Familiarity with Git and version control.
- Proficiency with web technologies (HTML, CSS, JavaScript) and browser developer tools.
- Experience working with APIs.
- Excellent understanding of the online advertising industry.
- Strong written and spoken communication skills in English.
- Ability to communicate across Jira, HubSpot, Slack and GitHub.
- Self-starter mentality with ability to investigate undocumented problems.
- Ability to lead client calls and video meetings with confidence.
Responsibilities
- Own, investigate and solve technical problems independently, making decisions with little or no guidance.
- Resolve data discrepancies including RTB reporting and impression issues.
- Act as the primary technical point of contact, ensuring the platform is easy to understand for clients and colleagues.
- Author and maintain internal process documentation and provide feedback on client-facing documentation.
- Support the Sales team in winning business by clearly explaining complex technical concepts.
- Prioritize, escalate, or directly resolve support tickets to meet defined SLAs.
- Liaise with developers and product teams to report bugs, request features, and escalate issues.
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