Customer Retention Manager
U
UpsunCloud Application Platform
UK, France, Spain, Germany or CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data AnalysisSalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Experience managing a rolling renewal pipeline and engaging customers ahead of contract expiration.
- Proven commercial negotiation skills regarding pricing, contract terms, and multi-year agreements.
- Experience identifying at-risk accounts early and collaborating cross-functionally on save strategies.
- Hands-on experience working within Salesforce or a similar CRM system.
- Experience contributing to operational workflows or lifecycle processes.
- Solid understanding of customer health scoring, lifecycle automation, and retention strategy.
- Ability to identify upsell and cross-sell opportunities.
- Comfort operating across both customer-facing engagement and system design conversations.
- Demonstrated commitment to continuous improvement and operational scalability.
Responsibilities
- Manage a rolling pipeline of customer renewals across a high-volume portfolio, initiating conversations ahead of contract expiration.
- Help build and improve scalable retention and renewal workflows using Salesforce and integrated tooling.
- Own direct, human outreach to smaller and long-tail accounts by proactively building relationships.
- Contribute to the design of customer lifecycle journeys, engagement triggers, and tech-touch motions.
- Use customer health scoring frameworks to identify at-risk accounts early and execute save strategies.
- Support the implementation of automated outreach, lifecycle campaigns, and renewal risk workflows.
- Negotiate pricing, contract terms, and multi-year agreements within established guidelines.
- Identify and close upsell and cross-sell opportunities in partnership with Customer Success Managers and Account Executives.
View Full Description & ApplyYou'll be redirected to the employer's site
