Appointment Setter
N
nameSales and Business Development
India, Philippines, South AfricaPart-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2 years
- Required Skills
- Customer serviceLead Generation
Requirements
- At least 2 years of experience in appointment setting, inside sales, customer service, or a similar phone-based role.
- Hands-on experience using Zoho CRM and/or Zoho One.
- Excellent English communication skills, both spoken and written.
- Strong phone presence with the ability to build rapport quickly.
- Comfortable handling objections and keeping conversations on track.
- Highly organized with excellent attention to detail.
- Reliable internet connection with a minimum speed of 15 Mbps and a backup connection of 10 Mbps.
- Desktop or laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), or AMD Ryzen 5 processor.
- Minimum of 8 GB RAM.
- Functioning backup device and webcam.
- Noise-canceling USB headset.
- Smartphone for communication and verification purposes.
Responsibilities
- Make outbound calls to new and existing leads.
- Answer inbound calls from homeowners requesting estimates or information.
- Qualify leads and schedule appointments for the sales team.
- Follow up with prospects via phone, SMS, and CRM workflows.
- Confirm upcoming appointments and minimize no-shows.
- Maintain accurate customer records, notes, and lead statuses in Zoho CRM/Zoho One.
- Coordinate with the sales team regarding appointment schedules and lead updates.
- Ensure all interactions are documented promptly and accurately.
- Assist with occasional recruiting outreach or scheduling support when needed.
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