LATAM E-Commerce Operations Analyst
New
P
Pipe17E-commerce Operations
LATAMFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisShopifyMicrosoft ExcelHubSpotGoogle SheetsAsanaZendesk
Requirements
- Recent graduate beginning a career in technology and e-commerce.
- Interest in learning about APIs, data flows, and system integrations.
- Familiarity with Excel or Google Sheets for data analysis.
- Curiosity about e-commerce platforms (e.g., Shopify, Amazon) and order/inventory management processes.
- AI fluency: Experience or strong willingness to learn AI tooling to improve workflows.
- Strong verbal and written communication skills.
- Detail-oriented with good organizational capabilities.
- Proactive and resourceful mindset with a willingness to research solutions.
- Growth mindset with openness to feedback and coaching.
- High accountability and ability to take ownership of tasks.
- Comfortable working in a fast-paced, collaborative environment.
Responsibilities
- Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
- Support customers by answering basic operational or technical questions under supervision.
- Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
- Configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
- Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
- Monitor sync errors, escalations, and customer-reported issues.
- Track project tasks and deadlines in collaboration with Solution Architects.
- Escalate technical issues with clear documentation.
- Contribute to knowledge base articles and internal process documentation.
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