Strategic Customer Success Manager
New
S
SupermetricsMarTech/AdTech
Ireland; Netherlands; United KingdomFull-TimeMiddle
SalaryCompetitive compensation package, including equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 3+ years of Media Agency experience in a client-facing role.
- Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem.
- Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts.
- Demonstrated experience working cross-functionally to deliver client value.
- Proven ability to secure commercial success, including navigating complex contract negotiations and growth strategies.
- Professional demeanor and high-level communication skills capable of building trust with senior leaders.
- Strategic mindset with the ability to balance long-term planning and tactical execution.
- Builder's mindset with experience in high-growth environments requiring structure, process, and problem-solving.
Responsibilities
- Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts.
- Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads.
- Establish trusted advisor relationships with senior stakeholders and decision-makers.
- Partner with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and execute global expansion strategies.
- Orchestrate long-term value realization across diverse subsidiaries and markets.
- Align cross-functional teams to execute commercial growth plans while providing insights for global strategy.
- Leverage customer feedback to influence product roadmaps and GTM priorities.
View Full Description & ApplyYou'll be redirected to the employer's site
