Senior Business Manager, Operations
New
M
Mission LaneFintech
Mission Lane offers a remote-friendly work environment.Full-TimeSenior
Salary$160,000 - $180,000
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonSQLCross-functional Team LeadershipA/B testingData analytics
Requirements
- 5+ years of analytics experience in financial services, contact/outreach strategy, or collections and recovery.
- Hands-on experience running A/B or Champion/Challenger tests to compare channel or messaging performance.
- Proficiency in SQL.
- Familiarity with Python.
- Track record of independently resolving complex problems on contact or engagement strategy.
- Proven experience leading complex, cross-functional projects involving multiple teams and stakeholders.
- Experience translating broader business strategy into a functional roadmap.
- Demonstrated ability to partner with senior or executive leadership to shape strategy.
Responsibilities
- Own contact strategy for delinquent customer outreach.
- Build data-backed, customized outreach schedules using Champion/Challenger testing across text, email, and phone channels.
- Analyze channel mix performance to optimize engagement for specific customer segments.
- Develop and manage a functional roadmap for customer contact strategy.
- Summarize and report strategic findings and roadmaps to senior and executive leadership.
- Navigate trade-offs between customer experience, risk, and operational costs.
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