Senior Manager - Product Partner Operations
New
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JobgetherFintech, Financial Services
Remote-friendly work environment within the United States.Full-TimeManager
SalaryTarget base salary range: $182,500 - $228,100 USD for employees located in major US markets such as New York City, Seattle, Los Angeles, or San Francisco; $164,300 - $205,300 USD for employees located in other US locations.
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Job Details
- Experience
- 7+ years of experience leading operational programs; 3+ years of experience managing, mentoring, and developing high-performing teams.
- Required Skills
- Project ManagementPeople ManagementCross-functional Team LeadershipOperations ManagementStakeholder managementChange Management
Requirements
- 7+ years of experience leading operational programs within fintech, financial services, technology, or other highly regulated industries.
- 3+ years of experience managing, mentoring, and developing high-performing teams.
- Demonstrated success partnering with Product, Engineering, Design, business leaders, and executive stakeholders to deliver strategic initiatives.
- Experience designing operational systems, workflows, and processes that scale effectively over time.
- Strong change management experience with the ability to align stakeholders across competing priorities.
- Exceptional written and verbal communication skills, with a strong belief in documentation as a strategic business tool.
- Ability to analyze complex organizational challenges and introduce practical, sustainable solutions.
- Strong project management and prioritization skills, balancing long-term strategy with urgent operational needs.
- Comfortable operating in ambiguous, fast-paced environments while maintaining focus and execution quality.
- Experience leveraging tools, automation, and process improvements to increase team efficiency.
Responsibilities
- Lead, coach, and develop a team of Partner Operations Specialists through clear expectations, feedback, mentorship, and career development support.
- Build and improve operational frameworks that enable successful management of current and future product partnerships.
- Establish scalable processes, documentation standards, and knowledge management systems that improve efficiency and reduce operational dependencies.
- Drive operational excellence by improving communication workflows, partner coordination, and organizational alignment.
- Lead change management initiatives, supporting teams through new processes, tools, and operating models during periods of growth.
- Partner with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external partners to resolve complex operational challenges.
- Develop and track performance metrics that measure operational health, partner experience, and team effectiveness.
- Lead strategic planning, prioritization, and resource allocation to ensure focus on high-impact initiatives.
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