Senior Product Manager, Post Order Experience
New
E
ezCaterFood Tech
Remote (Boston office or your home)Full-TimeSenior
Salary$161,00–$213,000 annually
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisProduct ManagementCross-functional collaboration
Requirements
- 5+ years of product management experience focused on consumer-facing e-commerce products.
- Experience with marketplaces is a plus.
- Proven experience innovating on behalf of customers.
- Deep analytic ability and comfort working with data to build hypotheses.
- Fluent with AI tools such as Claude for prototyping solutions.
- Strong teamwork and collaboration skills.
- Ability to travel up to 5 days per quarter for events.
Responsibilities
- Drive the vision and develop a roadmap for the post order experience, including order management and visibility, reviews, and rewards.
- Tell a compelling story using research and data to evangelize the roadmap and vision.
- Build deep empathy for ezCater users and become their biggest champion.
- Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service.
- Continuously identify areas for innovation and improvement to ensure an unparalleled user experience.
- Create and monitor the ongoing metrics that measure and define success.
- Travel to Boston quarterly for planning and business reviews.
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