Senior Service Account Manager
New
J
JobgetherEnterprise Technology
Based in United StatesFull-TimeSenior
Salary$97,000 - $204,000 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- Stakeholder managementAccount ManagementRisk Management
Requirements
- 6+ years of experience in customer-facing roles focused on enterprise accounts, service management, or related technology functions.
- Proven ability to manage large enterprise relationships, drive retention, and influence stakeholders.
- Experience coordinating cross-functional teams during high-priority incidents, escalations, or implementations.
- Deep understanding of enterprise IT environments, including data infrastructure, cloud ecosystems, and storage platforms.
- Ability to translate customer business needs into technical strategies and actionable recommendations.
- Excellent communication, negotiation, and relationship-building skills for technical and executive audiences.
- Strong problem-solving and strategic thinking skills in fast-moving environments.
Responsibilities
- Lead post-sales service delivery and account governance for strategic enterprise customers.
- Serve as the primary customer advocate, building trusted relationships with executive stakeholders.
- Manage complex escalations, critical incidents, and operational challenges by coordinating internal teams.
- Drive proactive risk management strategies to maintain service continuity and customer satisfaction.
- Gather customer requirements and feedback to influence product improvements and platform development.
- Develop service best practices and mentor team members.
- Conduct strategic account reviews to increase platform adoption and customer retention.
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