Partner Support Specialist
New
J
JobgetherSaaS, Financial Services
Based in United StatesFull-TimeMiddle
Salary$70,000–$80,000
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceMicrosoft OfficeSaaSGoogle WorkspaceAccount ManagementRelationship managementCRM
Requirements
- 3+ years of experience in partnerships, sales, business development, account management, or a related field.
- 3+ years of experience supporting strategic partnerships involving consumer-facing, web-based, or SaaS products.
- Proven ability to anticipate partner needs, proactively solve problems, and adapt to evolving priorities.
- Strong relationship-building skills with experience managing external stakeholders and partner escalations.
- Ability to translate complex business challenges into clear, actionable solutions for various audiences.
- Strong written and verbal communication skills.
- Experience using collaboration tools such as Google Workspace or Microsoft Office.
- Experience facilitating meetings, conducting service reviews, and driving proactive partner engagement.
- Familiarity with CRM platforms, specifically Salesforce.
- Ability to use data and performance metrics to identify trends.
- Strong organizational skills, attention to detail, and ownership mindset.
Responsibilities
- Serve as a dedicated relationship manager for key partners, delivering proactive and responsive support.
- Act as the primary point of contact for payroll and business partners to handle requests and escalations.
- Collaborate with internal teams to develop and communicate effective solutions for partner needs.
- Identify opportunities to strengthen partner engagement, increase retention, and improve operational workflows.
- Maintain and enhance partner support documentation, standard operating procedures, and best practices.
- Monitor potential risks and blockers, escalating issues appropriately to minimize business impact.
- Share progress and insights with leadership to demonstrate impact and support continuous improvement.
- Use feedback and performance data to recommend service and strategy enhancements.
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