Bilingual Support Specialist
New
F
FavorOperations Support
TexasFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in both Spanish and English
- Required Skills
- SalesforceCustomer support
Requirements
- High school diploma or equivalent.
- Fluency in both Spanish and English.
- Excellent written and verbal communication skills (phone, chat, email).
- Ability to type 40+ WPM.
- Excellent time management skills.
- Detail oriented with ability to spot developing issues.
- Ability to work weekdays and weekends on a bid system.
- A quiet, dedicated workspace with reliable high-speed internet of at least 10 Mbps (25 Mbps preferred).
- Familiarity with Salesforce or similar contact center tools is a plus.
Responsibilities
- Provide high volume, omnichannel support (via phone, chat, email, and SMS) to find creative solutions for real-time challenges.
- Ensure high-quality customer service and issue resolution for Runners, customers and merchants.
- Remain active in primary queues throughout the work day; consistently meet or exceed set targets and metrics.
- Carefully and efficiently follow all call center scripts, escalation procedures and guidelines to ensure complex support issues are resolved with professionalism.
- Overcome common challenges (customer frustration, customer pushback, emotional impact, dealing with unknown situations) and delight those involved.
- Maintain accurate call service logs and navigate between multiple screens to access customer information.
- Apply critical thinking to triage issues and advance to the correct department as needed.
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