Client Success Manager
New
J
JobgetherHealthcare Technology
Canada-based professionalsFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelProblem SolvingAccount ManagementClient relationship management
Requirements
- 3+ years of experience in a client-facing role, ideally within healthcare technology or a related industry.
- Bachelor’s degree or equivalent professional experience.
- Strong problem-solving and troubleshooting abilities.
- Experience managing multiple client accounts and prioritizing competing tasks effectively.
- Excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear and accessible way.
- Strong presentation and training skills with the ability to adapt messaging for different audiences.
- Strong Excel skills and confidence working with digital platforms and software tools.
- Tech-savvy mindset with the ability to quickly learn and support new technologies.
- Experience in insurance, claims review, healthcare operations, or US healthcare environments is an asset.
- Strong organizational skills, attention to detail, and a proactive approach to client support.
Responsibilities
- Manage client onboarding processes and ensure customers are successfully introduced to products, services, and workflows.
- Provide ongoing account support and act as a trusted advisor throughout the client relationship.
- Deliver training, education, and product guidance to clients and stakeholders.
- Drive product adoption and support initiatives that increase user engagement and client value.
- Build and maintain strong long-term relationships with healthcare partners.
- Monitor account performance, prepare reporting insights, and identify opportunities for improvement.
- Troubleshoot client issues, coordinate resolutions, and ensure timely follow-up.
- Collaborate with Sales, Patient Onboarding, Support, and internal teams to deliver an exceptional customer experience.
- Adapt presentations, communications, and training approaches based on client needs and audience.
- Travel to the United States when required to support new and existing clients.
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