Client Success Manager
V
Vivo CareHealth Technology
Remote, CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in a client-facing role
- Required Skills
- Microsoft ExcelAccount ManagementTrainingTroubleshootingRelationship management
Requirements
- 3+ years of experience in a client-facing role, preferably within healthcare technology or a related field.
- Bachelor’s degree or equivalent experience.
- Strong problem-solving and troubleshooting skills.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Strong Excel skills.
- Tech-savvy with comfort using digital platforms and software applications.
- Ability to adapt communication, presentations, and training for different audiences.
- Background in insurance, claims reviews, or US Healthcare is considered an asset.
- Ability to travel to the United States as needed.
Responsibilities
- Manage client onboarding and provide ongoing support.
- Conduct training and education sessions for clients.
- Drive product adoption and increase patient enrollment.
- Provide long-term account and relationship management.
- Perform reporting, data analysis, and technical troubleshooting.
- Travel to the United States as needed to support new and existing clients.
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