Client Satisfaction Associate
New
J
JobgetherEducation Technology
IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English and French
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceData entryTechnical support
Requirements
- Fluency in English and French.
- Strong customer service experience with excellent written, verbal, and interpersonal communication skills.
- Ability to manage customer interactions professionally with empathy and active listening.
- Strong problem-solving abilities to identify issues and resolve requests efficiently.
- Working knowledge of database software, word processing tools, and Microsoft Office applications.
- Familiarity with web-based applications, internet browsers, and basic operating system concepts.
- Strong attention to detail with the ability to accurately process information.
- Ability to manage multiple tasks and meet deadlines.
- Team-oriented mindset with the ability to collaborate and share feedback.
- Strong organizational and time management skills.
Responsibilities
- Manage incoming calls, emails, and support tickets while ensuring timely and accurate responses.
- Provide customer service assistance regarding account support, registration, and platform-related questions.
- Support eligibility reviews, application processing, data entry, and registration activities.
- Provide technical and administrative guidance for online systems, web-based applications, and user accounts.
- Collaborate with team members to resolve customer issues and contribute to efficient support operations.
- Process scheduling requests, registration forms, and related documentation accurately.
- Coordinate assigned customer service projects and ensure completion within established deadlines.
- Gather customer feedback and identify opportunities to improve service quality.
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