Stakeholder Engagement Manager
New
S
SwansLegal Technology
Fully Remote, Availability needed for client meetings Mon to Fri, US hours (afternoon to evening Eastern European Time).Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional English (B2 level at a minimum)
- Experience
- 2 to 5 years
- Required Skills
- Change ManagementSaaSAccount Management
Requirements
- 2 to 5 years of experience in account management, client success, management consulting, or a senior sales role (B2B, high-ticket).
- Proven track record of directly owning executive-level client relationships.
- Experience managing executives at firms with 100+ employees.
- Experience managing complex, multi-month end-to-end projects or engagements.
- Exposure to technology implementations, digital transformation, or SaaS environments.
- Elite executive communication skills with the ability to handle difficult news and objections.
- Technical fluency to defend and explain systems to non-technical audiences.
- Strong ownership mentality with a focus on delivering measurable results.
- Ability to remain composed and stabilize situations under high-pressure scenarios.
- Professional English proficiency (B2 level minimum).
Responsibilities
- Serve as the primary point of contact for law firm leadership across 2-5 active engagements.
- Lead executive meetings to surface risks, manage expectations, and report on project deliverables.
- Translate complex technical work from Legal Engineers into clear, client-facing business outcomes.
- Design and execute change management plans, including training sessions, to ensure successful system adoption.
- Handle high-stakes escalations and resolve conflicts regarding timelines, expectations, or system performance.
- Communicate the direct link between technical implementations and firm revenue growth.
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