Advanced Technical Support Specialist
New
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SupportYourAppTechnical Support
Bengaluru, Karnataka, India. Bangkok, Bangkok, Thailand. Johor Bahru, Johor, Malaysia. Astana, Astana, Kazakhstan. Baku, Baku, Azerbaijan. Samarkand, Samarqand Region, UzbekistanContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1 spoken and written)
- Experience
- 1–3 years
- Required Skills
- LinuxNetworkingTroubleshootingTechnical support
Requirements
- Excellent English communication skills (C1 for both spoken and written).
- 1–3 years of proven experience in a Technical Support, Systems Administration, or Advanced Technical Support role.
- Strong hands-on experience working with both Linux and Windows operating systems using the command line (CLI).
- Confidence navigating, analyzing and interpreting system logs to identify and troubleshoot technical issues.
- Excellent analytical and problem-solving skills, with the ability to investigate complex issues independently.
- Solid understanding of hardware, operating systems, networking, and how they work together.
- Ability to adapt quickly to new technologies and work effectively in dynamic technical environments.
- Customer-oriented and responsible attitude.
- Excellent interpersonal skills.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Responsibilities
- Deliver outstanding technical support via emails, phone calls and chats.
- Take ownership of customer-reported technical issues, investigating and resolving them from start to finish.
- Analyze and troubleshoot technical inquiries, identify root causes and provide effective solutions.
- Escalate complex issues to the appropriate internal teams while ensuring timely follow-up.
- Maintain accurate documentation of incidents, bugs, maintenance activities and resolutions.
- Coordinate and support on-site activities involving technicians, customers, and subcontractors.
- Contribute to and maintain the company’s support knowledge base and related documentation.
- Ensure all customer requests are handled in accordance with established Service Level Agreements (SLAs).
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