Technical Support Engineer 2
New
J
JobgetherCloud Communication
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Node.jsPythonSQLJavaJavascriptRESTful APIsTechnical support
Requirements
- 2+ years of experience in technical support, software support, or a similar technical customer-facing role.
- Experience troubleshooting full-stack JavaScript applications, including server-side and client-side issues.
- Strong understanding of object-oriented programming concepts.
- Basic SQL knowledge and ability to write and troubleshoot database queries.
- Good understanding of APIs, HTTP protocols, RESTful services, and cloud-based solutions.
- Experience troubleshooting network connectivity issues, including TCP/UDP, SSL/TLS, and related concepts.
- Hands-on experience troubleshooting SIP, VoIP, and IP telephony technologies.
- Knowledge of backend programming concepts in Node.js, C#, Java, or Python.
- Excellent written and verbal communication skills.
- Ability to work effectively in a remote, global, and shift-based environment.
Responsibilities
- Troubleshoot and resolve complex customer issues related to APIs, SDKs, cloud solutions, and communication technologies.
- Support developers, architects, and technical teams by diagnosing problems with potentially significant business impact.
- Investigate and resolve Quality of Service (QoS), connectivity, and platform-related issues.
- Analyze server-side and client-side code issues, including JavaScript-based applications and backend technologies.
- Troubleshoot REST APIs, HTTP protocols, SQL queries, network connectivity, SIP, VoIP, and IP telephony challenges.
- Communicate technical findings clearly to both technical and non-technical audiences through email, calls, and support channels.
- Collaborate with engineering and product teams to report reproducible issues, provide customer feedback, and support product improvements.
- Document troubleshooting processes, solutions, and best practices to improve internal knowledge resources.
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