Patient Enrollment & Technical Support Specialist
New
C
Cipra.AIHealthcare Technology
Location: IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ Years
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceEHRTechnical supportCRM
Requirements
- Minimum 1 year of experience in customer service, call center, technical, or healthcare support.
- Excellent verbal and written communication skills in English.
- Strong phone etiquette and interpersonal communication skills.
- Comfortable providing technical troubleshooting over the phone.
- Strong documentation and organizational skills.
- Proficiency with Google Workspace, Microsoft Office, and web-based applications.
- Ability to multitask and work efficiently in a fast-paced environment.
- Spanish language proficiency is highly preferred.
- Experience in the healthcare industry, specifically with RPM, CCM, or telehealth, is preferred.
- Familiarity with CRM platforms or Electronic Health Records (EHR) is preferred.
Responsibilities
- Contact eligible patients and explain the benefits of RPM and CCM programs.
- Guide patients through enrollment and consent processes.
- Verify patient eligibility and demographic information.
- Assist patients with setting up RPM devices and mobile applications.
- Troubleshoot device connectivity, login issues, password resets, and account access.
- Conduct outbound calls to encourage participation and regular device usage.
- Maintain accurate patient documentation and records.
- Collaborate with clinical, operations, and support teams.
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