Portfolio Operations Manager
New
W
WelcomeTravel Tech
Spain. Bogotá, Bogota, Colombia. Mexico. ArgentinaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in both English & Spanish is required
- Experience
- 2-4 years
- Required Skills
- Data AnalysisOperations ManagementProcess improvement
Requirements
- 2-4 years of experience in operations, logistics, mobility, or marketplace management.
- Strong analytical skills and comfort working with dashboards, data, and exception-based monitoring.
- Ability to manage multiple priorities and keep markets running smoothly simultaneously.
- Process-oriented mindset with the ability to systematize and standardize workflows.
- Strong communication skills for coordinating several teams and markets.
- Comfort with ambiguity and decision-making with incomplete information.
- Fluency in English and Spanish is required.
Responsibilities
- Oversee markets, ensuring each has correct configurations and meets GFS and Great Rides targets.
- Use dashboards and alerts to track key metrics, intervening only when thresholds are breached.
- Collect insights on pricing, competition, and local conditions across your portfolio.
- Maintain presence in driver communities across markets, capturing feedback and identifying ambassadors.
- Run incentive programs and engagement campaigns at scale using proven playbooks.
- Monitor adherence to quality guidelines across markets and flag issues centrally.
- Work with BI and Product to automate monitoring and reporting.
- Identify patterns and trends across your portfolio, escalating issues that need central support.
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