Operations Support Associate
New
P
Pair TeamHealthcare
Remote, United States, Training during Pacific Time (PST) hours; regular hours 9:00 a.m.–5:30 p.m. in local time zone.Full-TimeEntry
Salary$22-$23
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Job Details
- Experience
- 1+ years
- Required Skills
- Microsoft ExcelGoogle SheetsGoogle WorkspaceSlackLookerData entry
Requirements
- 1+ years of healthcare operations or administrative experience in a fast-paced environment.
- Proficiency in Google Sheets or Microsoft Excel.
- Strong data entry accuracy and time management skills, with a commitment to maintaining 100% accuracy.
- Excellent attention to detail and ability to manage multiple high-volume workflows simultaneously.
- Comfort navigating technology platforms such as Google Suite, Slack, and data management tools like Looker.
- Ability to adapt quickly as priorities shift across projects and health plans.
- Excellent written and verbal communication skills.
- Reliable, HIPAA-compliant workspace with a stable internet connection.
Responsibilities
- Own key operational support initiatives that directly impact patient care delivery and health plan compliance.
- Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy.
- Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care.
- Proactively track approvals and status updates via fax, email, or SFTP and communicate timely updates to the care team.
- Maintain daily management of fax and voicemail queues to ensure all items are processed and cleared.
- Support process improvement projects related to enrollment, documentation, and compliance auditing.
- Collaborate cross-functionally with Care Operations and Compliance teams to ensure data integrity and timely submission of authorizations.
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