Seasonal Healthcare Customer Service Representative
New
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EveriseHealthcare Customer Service
United StatesTemporaryEntry
SalaryWe offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Analytical SkillsCustomer service
Requirements
- High school diploma or GED
- Ability to pass a drug screen and background check
- Dedicated distraction-free work area
- Wired internet connection with at least 50 Mb/s download and 10 Mb/s upload speeds
- Must be flexible to work weekends, evenings, holidays, and occasional overtime
- Strong decision-making and analytical abilities
- Comfortable with medical terminology
- Healthcare background experience is a plus
Responsibilities
- Professionally handle a high volume of incoming calls
- Gather customer information, assess needs, and educate customers regarding products and services
- Utilize and navigate multiple systems simultaneously
- Resolve customer issues via one-call resolution guidelines or escalated processes
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision-making
- Identify opportunities to drive process improvements
- Document customer information and call dispositions
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