Customer Service Representative
New
Q
QualDerm PartnersHealthcare
United StatesFull-TimeEntry
Salary$19.00 - $24.74 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- High school graduate or equivalent.
- Knowledge of health plan benefits including deductibles, copays, and coinsurance.
- Knowledge of eligibility verification processes.
- Ability to read, interpret, and explain EOBs and patient responsibility in detail.
- Ability to deal diplomatically with complaints and function well under pressure.
- Proficiency in accurately documenting accounts using proper grammar, spelling, and syntax.
- Education in medical billing or medical billing certification preferred.
- Experience with Mod Med/EMA practice management system preferred.
Responsibilities
- Serve as first point of contact for incoming billing customer service calls.
- Provide optimum customer service, including quality assurance, for all patient inquiries.
- Answer high-volume incoming communications from customers/patients.
- Return all phone messages within 24 hours of receipt.
- Utilize resources and conduct research to troubleshoot and resolve patient issues.
- Review and update insurance and demographic information on patient accounts.
- Accurately document all actions taken in patient accounts.
- Set up payment plans and process credit card payments over the phone.
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