Customer Support Representative
New
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ECPHealthcare SaaS
Denver, Colorado, United States. Salt Lake City, Utah, United States. Seattle, Washington, United States. Las Vegas, Nevada, United States, 9:30 am CT to 6:00 pm CT, Monday through FridayFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceHubSpotTroubleshooting
Requirements
- Prior experience in a customer service role.
- Strong problem-solving capabilities.
- Excellent verbal and written communication skills.
- Comfort learning new systems and technologies quickly.
- Ability to maintain a remote work environment compliant with cybersecurity and company policies.
- Experience with eMARs, EHRs, or other healthcare-related technologies is preferred.
- Bachelor's or Associate's degree is preferred.
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and ticketing systems.
- Manage support tickets from intake through resolution in accordance with established SLA expectations.
- Clarify customer requests to identify needs and troubleshoot product or workflow issues.
- Maintain accurate ticket documentation and update customer records in HubSpot.
- Participate in the team's rotating on-call schedule to provide after-hours support.
- Develop and maintain deep product knowledge to share insights with the team and ensure high-quality customer interactions.
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