Customer Success & Support Representative

MultiplyMiiCommercial Sales Support

Remote Philippines, 7:00 AM – 4:00 PM US Pacific TimeFull-TimeMiddle

Salary₱80K – ₱110K per month

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Job Details

2+ years of proven night-shift tenure on a fixed US-hours schedule.
Proven outbound calling experience specifically for retention, renewals, win-back, or account check-ins.
2+ years of experience in US customer service or ecommerce support.
Strong order entry and order management experience.
Demonstrated ability to maintain warm, clear, professional phone presence.
Must be able to work a fixed 7:00 AM – 4:00 PM US Pacific shift.
Proficiency with CRM software for call logging (HubSpot preferred).
High-speed internet with a documented backup plan for power and outages.
Available quiet workspace for professional calls.
Ability to work with a single-client exclusivity.

Conduct proactive onboarding calls 10-15 days post-shipment to ensure installation and refill knowledge.
Execute reactivation calls to lapsed accounts to identify issues and win back business.
Perform collection calls for failed payments or outstanding balances.
Log all call outcomes and reason codes in HubSpot to track account health.
Manage daily order entry for email, phone, and marketplace channels accurately and same-day.
Resolve warranty and quality claims via phone and email from submission to resolution.
Handle end-of-day processes including invoice generation and shipment confirmations.
Surface larger account opportunities to the sales team with detailed notes.

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