Manager, Care Coordination
New
T
TailorCareHealthcare
Location: United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 5 years of experience in patient support, care coordination, or healthcare operations; 2+ years of supervisory experience
- Required Skills
- Operations ManagementQuality AssuranceGoogle SheetsGoogle Workspace
Requirements
- Bachelor’s Degree or higher (or equivalent experience).
- Minimum of 5 years of experience in patient support, care coordination, or healthcare operations.
- 2+ years of supervisory experience.
- Proven ability to coach, develop, and inspire remote team members.
- Strong understanding of call center operations and technology.
- Proficiency in electronic health records (EHR) systems.
- Experience with EMR systems, specifically Athena and Epic preferred.
- Proficiency in Google Suite (Docs, Gmail, Calendar, Slides) and Google Sheets (VLOOKUP, if).
- Phone/Fax system experience.
- Excellent communication, organizational, and problem-solving skills.
- High attention to detail and strong ability to manage multiple priorities.
Responsibilities
- Directly manage, coach, and develop a team of Care Coordinators in a call center environment, providing day-to-day guidance and support.
- Monitor individual and team performance, providing timely coaching, feedback, and development plans.
- Hire, onboard, and train new Care Coordinators to ensure they understand their roles and responsibilities.
- Oversee daily call center operations, including staffing, scheduling, and metrics.
- Drive operational excellence by identifying workflow improvements, increasing call resolution rates, and reducing referral processing times.
- Develop, maintain, and enforce standard operating procedures (SOPs) for care coordination tasks.
- Conduct regular audits of documentation and workflows to ensure accuracy, completeness, and compliance with quality standards.
- Manage escalated patient or provider issues to ensure effective and timely resolution.
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