Senior ServiceNow Business Analyst

New

LightFeatherFederal Contracting

United States, EST hoursFull-TimeSenior

Salary110,000 - 130,000 USD per year

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Job Details

U.S. Citizenship.
Ability to obtain and maintain a Secret Level security clearance.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
Experience working in an Agile/Scrum environment.
Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
Strong experience with Jira, ServiceNow Agile, or Azure DevOps.
Proficiency in Visio, LucidChart, or similar tools for process mapping.
ServiceNow Certified System Administrator (CSA) certification.

Lead client workshops and focus groups to elicit, analyze, and document business requirements.
Translate high-level business needs into comprehensive user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
Conduct gap analysis to identify the delta between legacy processes and ServiceNow Out of the Box functionality.
Collaborate with Agile Coach and System Architects to design processes and ensure technical feasibility.
Review user stories and requirements for accuracy and ensure they meet the Definition of Ready.
Mentor junior developers and analysts on business context and ServiceNow best practices.
Ensure all solution designs adhere to federal IT standards including Section 508 and FISMA/NIST security controls.
Develop and execute User Acceptance Testing (UAT) plans and create federal-grade documentation.

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