Business Analyst - ServiceNow
New
B
Black Financial ConsultIT Consulting
United StatesContractMiddle
Salary not disclosed
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Job Details
- Experience
- 5-8 years
- Required Skills
- AgileSalesforceSCRUMServiceNow
Requirements
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
- 5-8 years of experience as a Business Analyst in IT or digital transformation projects.
- Strong experience working with ServiceNow and/or Salesforce platforms.
- Solid understanding of business process analysis and system workflows.
- Experience working in Agile environments.
- Proficiency in business process analysis and modeling.
- Expertise in user stories and acceptance criteria definition.
- Experience with ServiceNow modules (ITSM or related).
- Understanding of Salesforce CRM workflows and processes.
- Experience with data/workflow analysis and UAT coordination.
Responsibilities
- Gather, analyze, and document business and functional requirements.
- Translate business needs into user stories, process flows, and acceptance criteria.
- Work closely with ServiceNow development teams to define solutions.
- Analyze current business processes and identify improvement opportunities.
- Facilitate workshops and requirement-gathering sessions with stakeholders.
- Support solution design discussions with technical teams and architects.
- Assist in UAT planning, coordination, and execution.
- Validate delivered solutions against business requirements.
- Maintain clear documentation across the project lifecycle.
- Support data and workflow analysis across enterprise systems.
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