Account Manager - Community Management
New
K
Keywords StudiosVideo Games
Poland. Spain. United Kingdom. Germany. Italy, European time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years
- Required Skills
- LeadershipDigital MarketingAccount Management
Requirements
- Minimum of 2 years of experience in an Account Management or Client Services role at a creative, marketing, or advertising agency.
- Prior experience ideally within the video games or entertainment industry, managing social/community accounts.
- Availability to work in a European time zone.
- Proven leadership skills with experience managing and coordinating cross-functional teams.
- Strong understanding of digital marketing agency functions, including creative and strategy.
- Ability to write clear, compelling briefs and translate objectives into actionable tasks.
- Strong client-facing and negotiation skills to manage senior stakeholders.
- Ability to handle multiple project types concurrently and prioritize effectively.
- Confidence in using spreadsheet and project management software.
- Ability to analyze problems and implement solutions in complex, sensitive situations.
- Strong understanding of the video games industry and player audiences (nice-to-have).
- Familiarity with agency workflow, including scoping, resourcing, timelines, and reconciliation (nice-to-have).
Responsibilities
- Maintain a deep understanding of the client’s business as a trusted strategic partner.
- Manage client expectations through regular, clear, and timely communication.
- Lead project teams, including line management of Community Management (CM) Leads.
- Ensure project delivery remains in scope, on time, and to a high standard.
- Collaborate across internal functions to provide seamless, strategically aligned services.
- Assist Account Directors with pitches and identify opportunities for account growth.
- Manage accurate and punctual monthly invoicing processes.
- Research, implement, and drive the adoption of AI-enabled solutions for community management.
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