Implementation Manager
New
O
OdysseyGovTech EdTech FinTech
Remote, USFull-TimeManager
Salary130,000 - 160,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SQLRESTful APIsCustomer SuccessSaaS
Requirements
- 5+ years of experience in an implementation or customer success role.
- Hands-on experience deploying technology products.
- Proven experience managing complex, long-term technical implementation cycles of 6+ months.
- Ability to thrive in an early-stage SaaS startup environment with high ambiguity.
- Strong technical acumen to lead high-level discussions and configure workflows.
- Proficiency with technical configurations such as APIs and webhooks.
- Analytical mindset with ability to use SQL and/or advanced Excel techniques for data investigation.
- Strong leadership skills to align cross-functional teams and drive consensus.
- Excellent communication skills for translating complex plans into actionable messaging.
- High degree of empathy for customers and end users.
- Owner mindset with a strong sense of accountability and creative problem-solving.
- Experience working with government agencies is a plus.
Responsibilities
- Understand and communicate customer deployment requirements to internal teams.
- Manage the end-to-end deployment of the Odyssey platform to ensure contractual success and go-live milestones.
- Establish strong communication channels with both internal and external stakeholders.
- Develop and execute deployment plans alongside state stakeholders and internal product/engineering teams.
- Provide technical expertise to stakeholders to drive the configuration of platform solutions.
- Oversee customer growth, adoption, and contract renewals.
- Ensure deployments are scalable and avoid bespoke configurations for every customer.
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