EHR Implementation Manager
New
R
ReveleerHealthcare IT
United StatesFull-TimeManager
Salary$120,000 – $140,000
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Job Details
- Experience
- 3–5+ years
- Required Skills
- JiraRESTful APIsSaaS
Requirements
- Bachelor’s degree in Health Administration, Computer Science, Information Systems, Business, or related field.
- 3–5+ years of experience in SaaS or healthcare IT implementations, including customer-facing roles.
- Proven ability to lead cross-functional teams through requirements gathering, implementation planning, and go-live execution.
- Demonstrated ability to build and maintain strong customer relationships.
- Strong understanding of healthcare integration standards such as HL7, FHIR, and RESTful APIs.
- Experience integrating with leading EHR systems including Epic, Cerner, and athenahealth.
- Experience with user acceptance testing, software QA, and resolving implementation-related issues.
- Familiarity with healthcare workflows, clinical operations, and billing/claims processes.
- Excellent communication and problem-solving skills with the ability to translate technical topics for non-technical audiences.
- Proficiency with project management tools such as Jira.
Responsibilities
- Oversee the full implementation lifecycle for new customers and platform expansions, ensuring timely delivery, quality outcomes, and high customer satisfaction.
- Serve as the primary project manager on implementation initiatives, managing scope, timeline, risks, and stakeholder communication.
- Collaborate closely with Sales, Customer Success, Product, Engineering, Data Governance, and Clinical Operations to ensure alignment throughout the implementation lifecycle.
- Serve as the voice of the customer in technical and design discussions, helping define business requirements and translate them into actionable solutions.
- Troubleshoot technical issues in real-time, coordinating with internal teams and customer stakeholders to resolve blockers.
- Guide EHR integration workflows, including FHIR and custom API implementations across major platforms (e.g., Epic, Cerner, athenahealth).
- Partner with Engineering and Data Governance to validate data flows and ensure configurations align with customer workflows and API-based integration.
- Monitor and report on implementation performance, customer satisfaction, and team capacity metrics.
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