Senior Implementation Project Manager
New
Z
ZonarSaaS, Telematics
Remote – United StatesFull-TimeSenior
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSalesforceStakeholder managementCustomer SuccessSaaSProcess improvementCRM
Requirements
- 5+ years of project management, implementation, customer success, or related experience.
- Experience preferably in SaaS, technology, telematics, or enterprise software environments.
- Demonstrated success managing complex, multi-phase customer implementations and executive-level stakeholder relationships.
- Strong project management, organizational, and problem-solving skills with the ability to manage competing priorities.
- Experience working cross-functionally with Sales, Operations, Product, and Technical teams.
- Exceptional communication, presentation, and customer-facing skills.
- Experience with Salesforce, CRM platforms, and project management tools preferred.
- Ability to work independently, exercise sound judgment, and thrive in a fast-paced environment.
Responsibilities
- Lead end-to-end implementation projects for large enterprise, multi-site, and strategic customer accounts.
- Serve as the primary point of contact throughout the implementation lifecycle, ensuring an exceptional customer experience.
- Manage project timelines, deliverables, risks, and stakeholder expectations across multiple concurrent implementations.
- Coordinate account configuration, device activation, integrations, installation logistics, training, and project completion activities.
- Partner with internal teams to ensure successful deployment of products and services while maintaining project scope and schedule.
- Provide proactive communication and status updates to customers and internal stakeholders through CRM and project management tools.
- Act as a subject matter expert and escalation point for complex customer, technical, and process-related issues.
- Mentor and support junior Implementation Project Managers through coaching, training, and knowledge sharing.
- Drive continuous improvement initiatives by developing implementation playbooks, SOPs, and best practices.
- Collaborate with Sales, Product, and Integrations teams on solution design, implementation planning, and strategic customer initiatives.
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