Enterprise Implementation Project Manager
J
JumpCloudSaaS, IT Management
Bangalore, India - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCybersecurityStakeholder managementSaaS
Requirements
- 5+ years of experience in enterprise onboarding, implementation, project management, or technical account management in a fast-paced B2B SaaS environment.
- Outstanding written, verbal, and presentation skills with a demonstrated ability to influence and build trust with executive stakeholders and technical teams.
- Strong project management discipline, with a track record of managing multiple complex, high-stakes enterprise projects simultaneously.
- Solid understanding of enterprise IT, identity management, cybersecurity, or cloud infrastructure environments.
- A passion for solving customer challenges, advocating for their needs, and driving customer success.
- Ability and willingness to travel up to 25% to meet with key enterprise clients on-site.
- Thrives in a fast-moving, rapidly growing environment and brings energy, structure, and adaptability.
- Experience working with Identity and Access Management (IAM), Directory Services, or Device Management solutions (preferred).
- Experience in enterprise customer-facing management consulting or professional services (preferred).
Responsibilities
- Lead cross-functional onboarding engagements for commercial and enterprise customers, managing timelines, technical dependencies, and strategic milestones from post-sale through full adoption.
- Establish transparent project plans, governance frameworks, and regular communication cadences with both internal teams and customer stakeholders.
- Deliver an extraordinary, white-glove onboarding experience that drives high satisfaction, accelerates time-to-value, and establishes long-term customer health.
- Coordinate closely with Sales, Customer Success, Technical Support, and Product Engineering to resolve blockers, mitigate deployment risks, and align on customer requirements.
- Proactively identify potential deployment bottlenecks or technical risks, developing swift mitigation strategies to keep implementations on track.
- Travel as needed to meet with key enterprise customer stakeholders on-site to build trust, facilitate alignment workshops, and foster executive relationships.
- Continuously refine and scale JumpCloud’s onboarding playbooks, tools, and methodologies based on customer feedback and operational insights.
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