Order Management & Operations Administrator
New
T
TwoconnectBusiness Administration
Philippines, 0700 AM- 0400 PM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-4+ years
- Required Skills
- Microsoft ExcelMicrosoft OfficeData entryCRMCustomer support
Requirements
- Bachelor's Degree in Business Administration, Certificate III in Business Administration, or a related discipline preferred.
- Minimum 2-4+ years' experience in administration, client services, customer support, order coordination, or a similar role.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent attention to detail and accuracy across record keeping, data entry, and order administration.
- Strong written and verbal English communication skills.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Ability to handle confidential client information with discretion and professionalism.
- Strong customer service mindset with the ability to communicate courteously and effectively.
- Ability to collaborate with internal teams to support efficient service delivery.
- Reliable, organised, and comfortable working in a fast-paced environment.
Responsibilities
- Manage client enquiries, appointment scheduling, feedback, and ongoing communication.
- Maintain accurate and confidential client records, including measurements, preferences, and order details.
- Follow up on outstanding client requests, order updates, and required information.
- Coordinate order processing activities to ensure information is complete and accurate.
- Support inventory administration by tracking fabric supplies and materials.
- Provide general administrative support including data entry, documentation, and filing.
- Support process improvements relating to client records and operational documentation.
- Liaise with internal stakeholders to support service delivery and operational efficiency.
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