Customer Experience Enablement Senior Manager
New
O
Omada HealthHealth Technology
Remote, USAFull-TimeManager
SalaryZone 1: $161,920 - $202,400; Zone 2: $154,880 - $193,600; Zone 3: $140,800 - $176,000
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Job Details
- Experience
- 6–8+ years
- Required Skills
- Project ManagementArtificial IntelligenceCross-functional Team Leadership
Requirements
- 6–8+ years of experience in customer success enablement, revenue enablement, or customer success operations.
- Strong background in enablement rather than general project management.
- Proven ability to synthesize ambiguous business problems into practical, scalable solutions.
- Demonstrated success in translating stakeholder feedback into effective roadmaps and resources.
- Experience with AI, automation, or systems thinking to drive team efficiency and scale.
- Ability to operate autonomously in a fast-paced, cross-functional environment.
- Strong professional presence with excellent listening and communication skills.
- Experience enabling teams supporting multiple complex products or diverse buyer types.
- Background or interest in health technology, digital health, or telemedicine.
Responsibilities
- Own an enablement roadmap aligned with CX goals and customer-facing outcomes.
- Translate CSM pain points and business priorities into strategic tools, resources, and narratives.
- Partner with cross-functional teams including PMM, Clinical, and Product to improve client interactions and retention.
- Define success metrics and use data to refine enablement priorities and frameworks.
- Identify and implement AI and automation workflows to reduce manual tasks and improve knowledge management.
- Design self-serve tools and repeatable workflows to enhance team efficiency and information discoverability.
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