Customer Experience Enablement Senior Manager

New

JobgetherCustomer Success

Based in United StatesFull-TimeManager

SalaryCompetitive salary package with eligibility for an annual cash bonus.

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Job Details

Experience: 6–8+ years
Required Skills: Artificial IntelligenceData AnalysisStakeholder managementCustomer Success

6–8+ years of experience in customer success enablement, revenue enablement, or customer operations.
Significant experience focused on enablement strategy.
Proven ability to transform ambiguous business challenges into scalable solutions.
Experience creating enablement roadmaps, resources, and frameworks.
Strong analytical and problem-solving skills using data and business context.
Demonstrated experience influencing cross-functional stakeholders and senior leaders.
Excellent written and verbal communication skills.
Experience supporting teams across multiple products or customer segments.
Familiarity with AI, automation, and systems-thinking approaches.
Ability to work independently and manage competing priorities.
Experience in health technology or digital health is a plus.

Develop and manage a comprehensive enablement roadmap aligned with customer experience objectives and business priorities.
Translate customer insights, field feedback, and team challenges into impactful enablement strategies and communication frameworks.
Partner with cross-functional leaders to identify high-impact opportunities that improve customer engagement and retention.
Create strategic content and tools that enable customer-facing teams to communicate value consistently.
Establish clear priorities for initiatives, focusing on acceleration, automation, and scalability.
Design and implement AI-enabled workflows and automated systems to increase team efficiency.
Improve knowledge management and self-service capabilities to support the customer organization.

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