Payments & Refunds Specialist
New
P
Platinumlist.netTicketing, E-commerce
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Zero to two years
- Required Skills
- Customer serviceAccountingFinanceBookkeepingData entry
Requirements
- Degree or diploma in accounting, finance, commerce, business, or equivalent practical bookkeeping/customer service experience.
- Zero to two years of experience.
- Clear, warm, plain written English communication skills.
- Strong attention to detail for reviewing transaction records.
- Proficiency with spreadsheets including sorting, filtering, and basic formulas.
- Ability to maintain accuracy while multitasking between customer interaction and numerical work.
- Willingness to follow written procedures exactly.
- High level of discretion regarding sensitive customer payment information.
- Reliable availability, including one weekend day on a rotating basis.
Responsibilities
- Investigate customer payment statuses to identify successes, failures, holds, or duplicate charges.
- Process eligible refunds according to internal checklists and escalate larger amounts to the Finance Manager.
- Resolve customer inquiries via email, chat, and messaging, explaining policies and status updates clearly.
- Match daily refunds between the ticketing and payment systems to ensure accuracy.
- Gather evidence for chargebacks and disputes according to standard templates.
- Produce daily summaries regarding queue status and ticket activity.
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