Billing Support Specialist
New
H
HireBoostSubscription Management
Work from anywhere in Latin America.Full-TimeMiddle
Salary1,800 - 2,500 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- HubSpotCustomer support
Requirements
- 2+ years in a billing support, accounts receivable, payment operations, or customer support role with direct billing ownership.
- Prior experience in a subscription business.
- Hands-on operational experience with Chargebee and Stripe or comparable subscription billing platforms.
- Comfortable using HubSpot or similar CRMs for outreach sequencing.
- Ability to read and act on payment decline codes.
- Excellent written English communication skills.
- Experience interacting professionally with executive and C-suite level members.
- High attention to detail and strong data hygiene instincts.
- Ability to operate independently in a fast-paced environment.
Responsibilities
- Own the full payment recovery process by monitoring dunning queues and managing member outreach via HubSpot and Slack.
- Interpret Stripe and Chargebee decline codes to determine appropriate recovery actions.
- Manage payment retries and card updates in Chargebee and Stripe.
- Handle inbound billing tickets including refunds, chargebacks, and access questions.
- Track and report on payment recovery success and recurring failure patterns.
- Collaborate with Finance and Member Support to resolve systemic billing issues and improve documentation.
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