Sr Systems Administrator
J
JobgetherIT Security
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- NetworkingTroubleshootingTechnical support
Requirements
- Proven experience in systems administration, technical support, or IT infrastructure roles.
- Strong knowledge of hardware, software installation, troubleshooting, and system maintenance.
- Experience supporting Windows environments, desktop applications, and computer peripherals.
- Understanding of networking concepts and ability to diagnose connectivity issues.
- Ability to provide remote and on-site technical assistance to users.
- Strong troubleshooting and analytical skills with attention to detail.
- Ability to document technical issues, solutions, and operational procedures clearly.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong customer service orientation and commitment to resolving user challenges.
- Ability to prioritize tasks, manage support requests, and work effectively with minimal supervision.
- Willingness to continuously learn and adapt to evolving technologies.
Responsibilities
- Respond to user support tickets related to hardware, software, applications, and networking issues.
- Provide technical assistance through remote support tools and on-site support when required.
- Install, configure, and maintain applications, operating systems, and computer peripherals.
- Guide users through step-by-step troubleshooting processes and technical resolutions.
- Customize desktop applications and system settings according to user and client requirements.
- Recommend software and hardware upgrades to improve performance and usability.
- Maintain accurate records of support requests, maintenance activities, and issue resolutions.
- Escalate unresolved technical issues to appropriate support teams for further investigation.
- Monitor client systems to ensure reliability, availability, and optimal performance.
- Create and maintain technical documentation, reports, and user support materials.
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