Analista de Emissão de Notas Fiscais (Suporte ao Cliente)
New
J
JobgetherFinancial Technology
BrazilFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- AccountingCustomer support
Requirements
- Basic to intermediate knowledge of NF-e, NFS-e, and NFC-e issuance processes.
- Basic understanding of tax regulations related to electronic invoices.
- Knowledge of taxes applied to invoices, including ICMS, ISS, PIS, and COFINS.
- Experience or initial exposure to invoice issuance systems and fiscal/accounting ERPs.
- Experience providing customer support through digital channels such as chat, WhatsApp, and email.
- Ability to guide customers through operational questions with patience and clarity.
- Strong organizational skills and attention to detail when reviewing fiscal information.
- Good communication skills and ability to collaborate with internal teams.
- Completed or ongoing degree in Accounting Sciences or a related field.
Responsibilities
- Provide user support for the issuance of electronic invoices, including NF-e, NFS-e, and NFC-e, according to applicable regulations.
- Assist internal and external customers with questions related to invoice issuance, cancellation, and operational procedures.
- Guide users through fiscal processes with clear and practical explanations.
- Support integrations and configuration of systems related to invoicing and accounting/fiscal ERPs.
- Review, validate, and verify fiscal information before invoice issuance.
- Identify inconsistencies in invoice generation and transmission processes and support their resolution.
- Investigate operational issues and collaborate with relevant teams to ensure timely solutions.
- Maintain accurate records and follow established procedures for customer support and fiscal operations.
- Contribute feedback from customer interactions to improve processes and service quality.
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