Analista de Suporte
New
J
JobgetherSaaS / B2B
BrazilContractMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years
- Required Skills
- Data AnalysisSaaSCustomer support
Requirements
- Minimum of 2 years of experience in customer service or customer support roles.
- Experience supporting SaaS B2B products and working with Help Desk environments.
- Degree in Administration or related fields (completed or in progress).
- Familiarity with data analysis and using information to support decision-making.
- Strong written and verbal communication skills.
- Ability to work autonomously, organize priorities, and manage multiple requests.
- Experience with support tools such as Intercom and ClickUp.
- Proactive mindset with ownership, attention to detail, and commitment to customer satisfaction.
Responsibilities
- Manage and resolve customer support requests, ensuring fast, accurate, and empathetic responses.
- Take ownership of the support process, helping structure workflows, documentation, and operational visibility.
- Analyze recurring issues and identify opportunities for process improvements.
- Communicate clearly with customers and internal teams to ensure effective problem resolution.
- Organize and prioritize support demands according to urgency and business impact.
- Maintain accurate records and documentation related to customer interactions and solutions.
- Contribute to the continuous development of the support area by suggesting improvements and best practices.
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