Principal Internal Communications Manager
T
TwilioTechnology
This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.Full-TimePrincipal
SalaryBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300. Based in the San Francisco Bay area, California: $166,400 - $208,000.
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementStakeholder managementChange Management
Requirements
- 10+ years of experience in internal communications, corporate communications, or crisis management.
- Proven track record operating at a principal or senior manager level within a global technology company.
- Deep, hands-on experience managing highly confidential communications around M&A, restructuring, and legal actions.
- Exceptional emotional intelligence and poise under pressure when influencing C-suite executives and legal counsel.
- Strong project management skills, with the ability to manage multiple high-stakes projects simultaneously.
- Masterful storytelling and writing capabilities with the ability to distill complex nuances into clear narratives.
- Proven ability to ghostwrite in the voice of diverse leaders with limited advance notice.
- Demonstrated ability to act as a trusted right-hand to communications leadership while executing tactical work.
Responsibilities
- Partner with the Internal Communications Lead to co-architect the global internal communications strategy.
- Serve as the primary internal liaison for the PR/External Comms team during crises and strategic projects.
- Own end-to-end communication strategy for sensitive corporate scenarios including legal, ethics, and security incidents.
- Lead communications for complex corporate structural changes such as M&A and organizational redesigns.
- Develop framework-driven messaging for complex political and social issues.
- Partner cross-functionally with Legal, HR, Security, and Corporate Affairs to ensure unified, compliant narratives.
- Provide executive ghostwriting for the CFO and support finance-specific internal communication needs.
- Support broader internal communications team initiatives such as All Hands and campaigns during non-crisis periods.
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