Intermediate Support Engineer (SHIFT)
G
GitLabSoftware Engineering
Remote, United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- BashGitKubernetesRubyRuby on RailsServerlessCI/CDLinuxZendesk
Requirements
- Experience managing customer-facing cases throughout the support lifecycle
- Excellent Linux systems administration knowledge (LFCE or RHCE equivalent)
- Ability to use scripting languages, preferably Ruby or Bash
- Proficiency with MVC frameworks, preferably Ruby on Rails
- Experience with Git and CI/CD pipelines
- Expertise in writing support content
- Ability to communicate complex technical topics to diverse audiences
- Familiarity with DevOps methodologies, Serverless, and Kubernetes
Responsibilities
- Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
- Collaborate with Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs
- Create and update documentation based on customer interactions
- Collaborate with Support team members through Pairing Sessions and other GitLab team members
- Participate in regular rotations for weekday and weekend on-call coverage
- Participate in hiring processes by reviewing applications and assessments and conducting interviews
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