Senior Technical Project Manager
New
L
LaurelAI Time Platform
Remote, USFull-TimeSenior
Salary$170K - $190K
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Job Details
- Experience
- 5+ years of project management experience
- Required Skills
- Project ManagementOAuthSaaSAsana
Requirements
- Bachelor's degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related field.
- 5+ years of project management experience delivering complex technical implementations in a B2B SaaS environment.
- Demonstrated ability to manage multiple concurrent customer engagements without sacrificing quality or responsiveness.
- Proficiency with project management tools such as Asana, Microsoft Planner, or comparable platforms.
- Strong task-oriented design instincts.
- Technical aptitude to work directly with engineers, with familiarity in Boomi, XPATH, or enterprise integration platforms as a plus.
- Familiarity with enterprise tech stacks: Microsoft 365, SSO protocols (SAML/OAuth), email, calendar, phone, and video conferencing systems.
- Working knowledge of or strong curiosity about agentic AI tools and process automation.
- Excellent communicator across all settings: executive briefings, customer calls, written updates, and engineering stand-ups.
- PMP, CAPM, or equivalent certification is a plus.
Responsibilities
- Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff.
- Orchestrate deployment of the Laurel tenant and Boomi Atom in coordination with implementation engineers.
- Guide customers through technical integration setup for Microsoft Office, Email, Phone, Video Conferencing, and SSO.
- Run kickoff calls and host ongoing office hours for end users and finance teams throughout the implementation lifecycle.
- Triage issues in real time, escalating to engineering or leadership as needed.
- Coordinate with CSMs on adoption strategies and active user growth.
- Maintain clear project plans, timelines, and milestone tracking across multiple concurrent accounts using Asana or Microsoft Planner.
- Translate technical concepts like integration architecture, XPATH, and API behaviors into clear language for stakeholders.
- Apply agentic AI tools and technology-enabled workflows to scale effectiveness.
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