Patient Experience Coordinator
K
knownwellHealthcare
Open to candidates across the U.S., Pacific hours (11:00am - 8:00pm ET)Full-TimeMiddle
Salary$23 – $26 per hour
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- EHR
Requirements
- High school diploma or equivalent (required)
- 5+ years of experience in medical scheduling, patient access, or healthcare call center environments
- Experience working within electronic health record (EHR) platforms
- Strong verbal and written communication skills
- Excellent multitasking and time management skills
- Strong attention to detail and ability to accurately document information in electronic systems
- Comfort navigating multiple systems simultaneously
- Curiosity and comfort navigating in ambiguity
- Strong problem-solving skills with the ability to remain calm under pressure
- A patient-first mindset with a commitment to compassionate, high-quality service
Responsibilities
- Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
- Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
- Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services
- Review patient requests, provider orders, and referral information to ensure timely scheduling and appropriate next steps
- Accurately document all patient interactions, outreach attempts, and scheduling outcomes within the electronic health record (EHR)
- Assist new patients with onboarding tasks, including app access and appointment preparation
- Monitor multiple patient service queues to ensure requests are resolved within established service level timelines
- Escalate clinical questions, urgent concerns, or complex cases to the appropriate care team when necessary
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