Senior Customer Solutions Architect
New
S
SysdigCloud Security
Flexible - ItalyFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- KubernetesLinuxTerraformCustomer SuccessHelm
Requirements
- 7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
- Proven experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting solutions on Kubernetes and container-based solutions.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Experience with scripting and API integration to support and troubleshoot technical solutions.
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
- Strong business acumen with the ability to translate technical capabilities into business impact.
- Experience performing root cause analysis and driving technical resolution.
- One or more of CKAD, CKA, or CKS certifications.
- Experience with Linux, Helm, and Terraform.
- Strong communication, presentation, and stakeholder-management skills.
- Background in cybersecurity or DevSecOps is a strong plus.
Responsibilities
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
- Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders.
- Develop deep knowledge of customer environments to proactively identify risks and opportunities.
- Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform.
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization.
- Partner with Product, Engineering, Support, and Professional Services to ensure high-quality solutions and roadmap alignment.
- Mentor junior team members and contribute to internal best practices.
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