Partner Success Specialist
New
A
AltroHealth Tech
United StatesContractMiddle
Salary50 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- DocumentationAccount ManagementCustomer support
Requirements
- 4+ years of experience in account management, customer service, concierge, or similar support role.
- Ability to quickly learn and master new software platforms and tools.
- Experience building trust with diverse stakeholders, from solo practitioners to clinic owners.
- Clear communication skills with the ability to explain complex concepts to non-clinical audiences.
- Highly organized with experience managing portfolios, documentation, and follow-ups.
- Comfortable working in a healthcare-adjacent environment with sensitive information.
- Startup mindset with ability to navigate ambiguity and operate independently.
Responsibilities
- Lead new partners through platform training, initial setup, and first successful use.
- Serve as the primary point of contact for partner questions, platform issues, and general support.
- Monitor partner activity and proactively reach out to at-risk or inactive partners to drive engagement.
- Log all interactions in Intercom and escalate clinical or compliance questions to the correct internal teams.
- Contribute to partner-facing resources including FAQs, playbooks, and onboarding materials.
- Participate in broader partner retention initiatives.
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